Shipping Policy

We aim to deliver your orders safely and on time. Please review the shipping details below:

1. Order Processing Time

• Orders are processed within 1–3 business days after confirmation.
• Orders are not processed on Sundays or public holidays.

2. Shipping Time

• Estimated delivery time is 4–7 business days, depending on your location.
• Delivery timelines may vary due to external factors such as weather, courier delays, or remote locations.

3. Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout.
• Free shipping may be offered on selected orders or promotions.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID/link via email or message.
• You can use this to track your shipment status in real time.

5. Delivery Issues

• Please ensure your address and contact details are accurate to avoid delays.
• If delivery fails due to incorrect details or unavailability, re-shipping charges may apply.

6. Delayed Shipments

• While we strive to deliver within the estimated time, delays may occur due to unforeseen circumstances.
• In such cases, we will keep you informed and assist you accordingly.

7. Damaged Package During Transit

• If the package appears damaged at the time of delivery, we recommend not accepting it or recording an unboxing video as proof.
• Report the issue immediately for assistance.

For any shipping-related queries, you can contact customer support at:

support@nuanzastudio.com